Posted: Jun 14, 2019
Admissions Coordinator
Riverbend Community Mental Health, Inc. - Concord, NH
Application Deadline: N/A

Admissions Coordinator

Riverbend Community Mental Health, Inc., one of the largest providers of community-based mental health services in New Hampshire, is seeking a full-time Admissions Coordinator in our Franklin location.  The position reports to the Office Manager.  As Admissions Coordinator, you will be the first voice for our clients and their families who are seeking services and connect families and youth with appropriate services within the Franklin Program. We are looking for a team player who possesses a warm and welcoming presence and will provide our customers with professionalism, and courtesy.


  • Respond appropriately and timely to incoming admissions calls
  • Complete both phone and walk-in referrals
  • Assess client and family needs
  • Send related intake/welcome packets and related communication to incoming parents/guardians
  • Schedule intake appointments
  • Insurance verification, documenting this in Billing System
  • Communicate client responsibilities prior to scheduling appointment
  • Coordinate with local agencies/hospitals for rapid access appointments
  • Provide administrative support to Program Assistant
  • Keep an updated Admissions Manual
  • Support Office Manager


  • H.S Diploma or equivalent is required.
  • Two years’ experience in diversified office work is preferred.
  • Experience with health insurance billing procedures preferred.
  • Excellent analytical, organizational, interpersonal, oral and written communication skills with attention to detail is required.

About Riverbend

Founded in 1963, Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services in central New Hampshire. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; and community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery.

About working at Riverbend

This is a full-time position with a competitive pay rate and an outstanding benefits package including: medical, dental, vision, life and disability insurance; 403(b) with company match; flexible spending accounts for day care and/or medical expenses; tuition reimbursement; and generous paid leave — plus 8 holidays per year.

You’ll be joining a team of focused, hard-working, creative people who are passionate about the role they play in serving the mental health needs of the greater Concord community. Riverbend is an equal opportunity employer and is committed to building a safe, inclusive working environment for people of all backgrounds.


About Franklin New Hampshire

To learn more about the Franklin area, visit the Lakes Region Chamber of Commerce website:

About Concord New Hampshire

Concord New Hampshire is ranked one of the nation’s top micropolitan (population under 50,000) communities, year after year. Our excellent schools and colleges produce a well-educated workforce, and we are proud to be home to one of the finest health care networks north of Boston (about 1.5 hours south). In addition to our vibrant downtown, business community, and wealth of cultural offerings, the Concord area is the perfect place to raise a family, grow a business, or explore New England’s rich history, culture, and natural wonders.